"Know your rights" written on yellow paper


My Consumer Rights is an educational resource to address the consumer needs of newly-arrived migrants (including humanitarian entrants and refugees) by introducing them to their basic consumer rights and responsibilities when buying goods and services in Australia.

The Storybook aims to help newly-arrived migrants learn about consumer issues to avoid common consumer traps. It also provides learners with opportunities to develop functional English language skills.

My Consumer Rights resource suite includes the storybook, videos and DVD formats. Each can be used independently as a stand-alone information resource. Learners can choose to read the text, view the short video or listen to the text of each story.

Six consumer rights topics are covered by the resource:

  • Your shopping rights
  • Shopping refunds
  • Guarantees and warranties
  • Lay-by agreements
  • Contracts
  • Resolving issues and lodging complaints.

To order copies of the My Consumer Rights DVD, contact: Neneth Costa, 9619 8705, [email protected] 

pdfMy Consumer Rights Storybook (PDF size: 11.68mb)

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