Elderly woman using walking frame with support from carer

New materials are available from the Department of Health to help providers and their staff understand the My Aged Care system and processes. My Aged Care participant journey wheels give an overview of the key steps to follow in My Aged Care to support you in managing your services through to claiming subsidies and meeting your financial reporting obligations.

Where available, links to relevant guidance information are included for key tasks.

Journey wheels are available for providers of:

  • Commonwealth Home Support
  • Home Care Packages
  • Residential Care
  • Short-term Restorative Care

The Information for health professionals fact sheet covers the health professional’s role in a client’s aged care journey, to help support client discussions.

Go to My Aged Care system and process overviews for service providers

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