family with a fridge

40–50% discounts on energy efficient appliances are available to eligible households - Energy bills are rising, and a growing number of NSW customers are experiencing electricity bill debt and disconnection*. Low income households make sacrifices daily to pay their bills, impacting their health and well-being**.

NSW Office of Environment and Heritage assists low income and disadvantaged households with energy bill stress through the Appliance Replacement Offer. 

The Appliance Replacement Offer reduces the upfront cost to eligible customers by 40-50% when upgrading their old fridge or TV with a new energy efficient model, saving up to $200 a year on energy bills.

You can help households vulnerable to energy bill stress by informing them of this program, and distributing flyers within your community. Click here to receive flyers and posters, delivered to you for free. You can also access a marketing toolkit, to help you share the program.

To be eligible, customers must:

  • be a NSW resident
  • hold one of the following valid concession cards*:
    • Pensioner Concession Card
    • Health Care Card or Low Income Health Care Card from Centrelink
    • Veterans’ Affairs Gold Card
  • own a fridge six years old or older, and want to replace it; or
  • own a plasma or cathode ray tube (CRT) television and want to replace it.

How does an eligible customer apply?

  • Complete the online application form at or call 1300 601 795 for assistance.
  • Choose from a selected range of energy efficient fridges and TVs. From November, videos demonstrating the appliances will be available online. 
  • Receive a 40% discount on a fridge or 50% discount on a TV through The Good Guys. 
  • The new appliance will be delivered and installed and the old one removed and recycled. The Good Guys will deliver anywhere across NSW for a reduced delivery fee and prices for long distance deliveries are capped. No NSW address is too remote. 

Note: Some households may sit outside the eligibility criteria but are vulnerable to energy bill stress. For more information visit

* Australian Energy Regulator

** NCOSS, The Cost of Living in NSW, June 2017


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