Digital technology has been slowly embraced by our community sector. Recent research into the family care sector has found lagging points. The government is planning on utilising the Digital Transformation Agency's strategy in its service methods. What can we learn from the changes?

The Digital Transformation Agency has said "To make government easy to deal with, you need simple and intuitive services that support your needs and life events, while eliminating the need to deal with multiple agencies or layers of government."

Our services should reach those standards, and ideally more. Website navigation, digitally available information and up-to-date systems allow your audience to access the services you provide. The DTA gave four rules for the government services to abide by.

  1. You will be able to access all government services digitally.
  2. You will have seamlessly integrated services that support your needs and life events.
  3. You will be able to choose a secure and easy to use digital identity to access all digital government services.
  4. You will have access to alternatives if you are unable to access services in a digital way.

These can all be applied to the operational function of your community organisation.

The Guardian wrote a piece in 2014 outlining how social care needed to change at the speed technology was to remain effective.

"Technology is also significantly impacting the delivery of care and support services. Three-quarters of organisations use digital technologies to plan and record services, and more than half use them directly with the people they support. They’re used to enhance communication between service users and their family and friends, to organise leisure activities for service users, and to help people plan their own care and support."

Sara Dunn - The Guardian

For more information, see here:

https://www.dta.gov.au/news/new-era-digital-transformation-government

https://aifs.gov.au/cfca/publications/digital-technology-use-child-youth-and-family-sector

Sources:

https://www.theguardian.com/social-care-network/2014/nov/03/digital-technology-transforming-social-care

https://www.dta.gov.au/digital-transformation-strategy/three-strategic-priorities/government-thats-easy-deal

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