elderly woman with knitting and laptop

The purpose of this research by National Seniors Research, in conjunction with Australian Unity, was to identify the impacts of diversity on the ability of culturally and linguistically diverse (CALD) people to access government services such as aged care, particularly when these services require a high level of digital literacy.

Digital issues identified through focus groups included accessing aged care information related to the cost of using digital technology and having to access websites in English, exacerbated for refugees, for whom language and digital literacy become even greater barriers to entry. CALD people from NEC groups urgently need support to become digitally literate and to learn how to access digital services.

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