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It’s tough at the top, you are not alone! Find support and inspiration at the Better Boards Conference, hosted this August in Adelaide. As a leader you will increasingly have had to tackle the challenges of, and looked for new opportunities in a customer-driven, competitive marketplace. Ultimately it is becoming clear that the most efficient pathway to success and sustainability is to adopt the principles and practices of customer-centric governance.

Customers are the raizen d’être, the reason for being of all NFPs, be they a social enterprise, a community business or a for-purpose organisation. In the current customer-driven competitive marketplace, delivering customer satisfaction is the master key to achieving organisational success and driving social impact.

Customer-centric Governance puts the customer at the heart of all decisions. Your board should reference a model that encompasses four key customer principles; the customer requirements, journey, experience and deliverables. This is now incredibly relevant in today’s customer-driven marketplace, especially for many NFPs that are yet to understand their customers in this way.

The Better Boards Conference 2018 is focused on ensuring that directors, CEOs and executives have a variety of professional development opportunities and tools to enhance their understanding of their customers, and strengthen their knowledge of customer value propositions and their alignment to an organisation’s strategic competitive advantage and strategy. Attendees also build their contacts and networks, hear ideas and information, and gain market and business intelligence. 

The heart of the conference runs over the weekend with fully catered breaks and a mix of concurrent workshops and plenary sessions, curated to assist board members and CEOs of not-for-profit organisations. This is one of the largest regular gatherings of leaders from not-for-profit organisations in Australasia, forming an environment ripe for making connections, the sharing of ideas and gathering of information with peers. 

The program is now online, and will focus discussions on Customer-centric Governance. Have a browse and I’m sure you’ll agree this is a great value exercise for your board and leadership team, and well worth booking as a key development activity this year.


Better Boards Conference
10-12 August 2018
Adelaide Convention Centre
Pre-Conference Masterclasses available on August 9th

Earlybird tickets are available until 5pm Friday 27 April.

Full details online at


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