Person holding iPad with city on screen

A new digital transformation strategy has been released, stating that by 2025 all Australian Government services will be online. Accompanying this goal was over 70 initiatives aimed to make the transition towards the digitisation of all services easier and more accessible for those who will be most affected by the shift. 

 The document, referred to as 'Vision 2025', is aimed at working towards a future where information and services are available to all people at any time, at home or on the go. The Minister for Human Services and Digital Transformation, Michael Keenan, stated that the strategy was in response to the growing fear of Australia being left behind globally due to a failure to embrace technological change. 

Within the strategy, priorities for FY18/19 were presented, including a focus on welfare payments and Centrelink. The aim of this focus is to reduce the amount of people needing to call Centrelink each year through an expansion of the use of virtual assistants that can answer questions, direct people to other services and in theory, replace a face-to-face or phone conversation. 

 While the strategy is extremely optimistic, the Government cannot escape the woeful track record of ICT failures that have severely impacted trust in digital services.